Removals Spain Privacy Policy

This Privacy Policy explains how Removals Spain collects, uses, stores and protects personal data of all its customers and prospective customers within the service area. It also explains the rights you have under the General Data Protection Regulation and applicable Spanish and European data protection laws. By using our services, requesting a quote or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Removals Spain customers, prospective customers and website users located in our service area, including individuals and business customers who request or use our removal, storage, packing or related services. It applies to personal data collected through our website, by telephone, in person, through online forms and any other communication channels used in the course of our business.

Personal Data We Collect

We only collect personal data that is necessary to provide and manage our services. The categories of personal data we may collect include:

Identification and contact details, such as name, postal address, property access details, email address and any other details you choose to provide to us in relation to your move.

Service and contract information, such as details about the removal service requested, inventory lists, origin and destination addresses, preferred dates, special handling instructions and information needed to prepare and carry out your move.

Billing and payment information, such as billing address, payment method details processed through our chosen payment providers, records of invoices, payments made and outstanding balances.

Communication data, including the content of enquiries, quotations, messages and any correspondence or call notes relating to customer service or the performance of a contract.

Technical and usage information, such as information about how you use our website or online forms, limited to what is necessary for functionality, security and performance. This may include IP address, device and browser type, and basic usage statistics.

Purposes and Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis under the General Data Protection Regulation. Depending on the context, we may rely on the following legal grounds:

Performance of a contract. We process personal data to provide our removal and related services, prepare and send quotations, schedule and perform moves, manage storage, issue invoices, take payments and manage any claims or queries arising from the contract.

Compliance with legal obligations. We may process your data to comply with accounting, tax and other legal requirements, to respond to lawful requests from authorities and to maintain records required by law.

Legitimate interests. We may process personal data where necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include improving our services, managing and protecting our business, preventing fraud, handling complaints, training staff and maintaining accurate internal records.

Consent. In specific situations, we may rely on your consent, for example for certain forms of marketing communication. Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries and provide quotations for removal and related services.

To plan, organise and carry out removal, storage, packing and associated services you have requested.

To manage our relationship with you, including communicating about your booking, handling questions and resolving issues.

To manage billing, payments and accounting, including issuing invoices, processing payments and maintaining financial records.

To maintain and improve our services, including staff training, internal analysis and quality control.

To comply with legal, regulatory and insurance requirements, including the handling of disputes or claims.

Data Sharing and Processors

We do not sell your personal data. We may share your data only when necessary and in accordance with data protection laws. Recipients may include:

Service partners and subcontractors. In certain cases, we may work with carefully selected partners or subcontractors to help perform your move or provide specialist services. They will only receive the information necessary to perform their tasks and are bound by confidentiality and data protection obligations.

Payment service providers. When you make a payment, your payment details will be processed by our chosen payment processors. These providers act as data processors or independent controllers, depending on the service, and handle your data securely in accordance with applicable laws.

Professional advisers and insurers. Where necessary, we may share data with legal advisers, accountants, auditors and insurance companies for the purposes of obtaining professional advice, managing risks, handling claims and complying with our legal obligations.

Public authorities. We may disclose personal data where required to do so by law or in response to valid requests by public authorities, including police, courts or regulatory bodies.

All processors that handle personal data on our behalf are required to process it only in accordance with our instructions, to implement appropriate security measures and to protect the confidentiality and integrity of your information.

International Data Transfers

In principle, we seek to store and process personal data within the European Economic Area. If it is necessary to transfer your personal data to a country outside the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent protection mechanisms recognised under data protection law.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

Customer and contract data related to removal and storage services is typically retained for the duration of the contract and for a period afterward as required by tax, accounting and limitation laws. This allows us to respond to queries, manage claims and meet our legal obligations.

Quote requests and enquiries that do not lead to a contract may be kept for a limited period for internal analysis, follow-up and service improvement, after which they are securely deleted or anonymised.

Where processing is based on consent for marketing purposes, we will retain your data until you withdraw your consent or object to such processing, or until it is no longer necessary for the purpose for which it was collected.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees and processors who need it to perform their duties, using secure systems for storing electronic records and implementing procedures to detect and respond to potential data breaches.

Your Data Protection Rights

Under the General Data Protection Regulation and applicable data protection laws, you have a number of rights in relation to your personal data. These include:

Right of access. You have the right to obtain confirmation as to whether we process your personal data and, if so, to request access to that data and information about how it is processed.

Right to rectification. You have the right to request the correction of inaccurate personal data and the completion of incomplete data.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our processing.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller.

Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is necessary for the establishment, exercise or defence of legal claims. You also have an absolute right to object to direct marketing.

Right to withdraw consent. Where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, you can contact us using the contact methods provided on our website or in your service documentation. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with a competent data protection authority if you believe that your data protection rights have been violated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.