Removals Spain Service Terms and Conditions

These Terms and Conditions set out the basis on which Removals Spain supplies household and commercial removal, packing, transport, storage and associated services within the United Kingdom and to or from Spain. By booking or using our services you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below.

Company means Removals Spain, the removal and related services provider.

Customer means the person, firm or organisation that contracts with the Company for the provision of services.

Services means any removal, packing, loading, unloading, transport, storage, disposal, or ancillary services provided by the Company.

Goods means the items which are to be packed, handled, stored, transported or otherwise dealt with by the Company under the contract.

Contract means the agreement between the Customer and the Company for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides domestic and commercial removal services within the UK and for moves to and from Spain, including packing and unpacking, loading and unloading, transport, short and long term storage, and limited disposal of agreed items in accordance with waste regulations.

The precise scope of services, service locations, dates and times will be set out in the quotation and any subsequent written confirmation issued by the Company.

3. Quotations and Prices

All quotations are based on the information provided by the Customer regarding the volume, nature and location of the Goods, access conditions at collection and delivery addresses, distance, and any specific requirements such as packing materials or dismantling and reassembly of furniture.

Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are exclusive of any customs duties, tolls, parking charges, congestion charges, ferry fees, import or export charges, or other third party costs that may be incurred. Such additional costs shall be payable by the Customer.

The Company reserves the right to amend or withdraw a quotation if the information supplied by the Customer is incorrect or incomplete, or if there is a material change in circumstances beyond the Companys control, including but not limited to access issues, substantial increase in volume of Goods, or regulatory changes affecting cross-border moves between the UK and Spain.

4. Booking Process

A booking is not confirmed until the Customer has accepted the quotation in writing or by any form of recorded agreement specified by the Company, and any required deposit has been received and cleared in the Companys account.

The Customer is responsible for ensuring that all details on the quotation and booking confirmation are accurate, including addresses, dates, inventory, and required services. Any discrepancies must be notified to the Company as soon as possible and may result in changes to the price or to the availability of the services.

The Company may decline a booking at its discretion where it reasonably believes that it cannot safely or lawfully perform the services, including where the Goods comprise prohibited items or where access is unsuitable for the required vehicles.

5. Customer Responsibilities

The Customer agrees to:

Provide accurate and complete information about the nature, quantity and value of the Goods, and about access and parking arrangements at all relevant addresses.

Arrange suitable parking and any required local permits for the Companys vehicles at collection and delivery points, including any requirements in residential areas or city centres.

Ensure that all Goods are made available for collection on the agreed date and are properly packed, labelled and ready to move if the Company has not been engaged to provide packing services.

Remove and take responsibility for any items that are excluded or prohibited under these Terms and Conditions.

Be present, or ensure that an authorised representative is present, at collection and delivery to provide access, take inventory, and sign documentation.

Comply with any applicable customs, import or export regulations relating to moves between the UK and Spain, including the provision of accurate documentation and declarations.

6. Items Not Accepted for Removal or Storage

Unless expressly agreed in writing, the Company will not accept responsibility for, and may refuse to remove, transport or store the following types of Goods.

Hazardous, dangerous or explosive materials, including but not limited to gas cylinders, flammable liquids, chemicals, paints and solvents.

Perishable goods, plants, live animals or any organisms that may attract pests or vermin.

Illegal goods, stolen items, or items in breach of import or export restrictions between the UK and Spain.

Valuables such as jewellery, watches, precious metals, money, securities, documents, collections, artworks or antiques of high value unless specifically declared, itemised and accepted in writing by the Company.

The Customer is responsible for any loss, damage, fines or costs arising from the inclusion of prohibited or undeclared items in the Goods.

7. Payments and Charges

Unless otherwise agreed in writing, a deposit is payable at the time of booking, with the balance of the price due no later than the working day before the planned removal date. For longer distance moves between the UK and Spain, staged payments may be required as set out in the quotation or booking confirmation.

Payment must be made by an accepted method as specified by the Company. The Company is under no obligation to commence, continue or complete services where payment has not been received in cleared funds by the due date.

If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate in force in England and Wales from time to time, calculated on a daily basis until payment is received in full.

Additional charges may arise where the Company incurs extra time, labour or costs due to circumstances beyond its control or due to inaccurate information supplied by the Customer. This may include delays in gaining access, extended waiting times, the need for additional staff or equipment, or extra journeys where Goods are not ready for collection.

8. Cancellations, Postponements and Failed Access

The Customer may cancel or postpone a booking by giving notice to the Company. Any cancellation or postponement charges will be calculated by reference to the notice period before the scheduled removal date.

If more than 10 working days notice is given, no cancellation fee will normally be charged and any deposit may be refunded or transferred at the Companys discretion.

If between 5 and 10 working days notice is given, the Company may retain part or all of the deposit, or charge up to 30 percent of the quoted price to cover costs and loss of opportunity.

If less than 5 working days notice is given, or if the Customer fails to provide access on the removal date, the Company may charge up to 75 percent of the quoted price. Where the Company has already incurred irrecoverable third party costs specific to the Customers booking, these may be charged in full.

For cancellations or postponements of moves between the UK and Spain that involve ferry, tunnel, or other transport bookings, the Customer shall also be liable for any non-refundable fees or charges imposed by the relevant third parties.

9. Performance, Delays and Access

The Company will use reasonable care and skill to perform the services on the dates and within the time windows agreed. Any times given for arrival or completion are estimates only and are not guaranteed, particularly for long distance international moves where traffic, weather, customs procedures or other factors may cause delay.

The Company shall not be liable for delay or failure to perform its obligations where such delay or failure is due to causes beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil unrest, war, terrorism, customs inspections, or changes in applicable laws or regulations affecting cross-border transport between the UK and Spain.

The Customer must ensure that suitable access is provided for the Companys vehicles and staff. Where access is restricted or unsafe, or where the Company reasonably believes that damage may occur to premises or vehicles, the Company may refuse to proceed or may require that the Customer authorises the work in writing at the Customers risk.

10. Liability for Loss or Damage

The Company will exercise reasonable care and skill in handling, packing, loading, transporting and unloading the Goods. The Companys liability for loss of or damage to Goods shall be limited as set out in this section unless a higher level of cover is expressly agreed in writing and any applicable additional premium has been paid.

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to Goods whether caused by negligence, breach of contract or otherwise, shall be limited to a maximum amount per item and a maximum total for each consignment as specified in the quotation or booking documentation. The Customer is responsible for arranging additional insurance cover if the value of the Goods exceeds these limits.

The Company shall not be liable for:

Loss or damage arising from inherent vice or defect in the Goods, including defective or unstable construction of furniture or appliances.

Wear and tear, gradual deterioration, or pre-existing damage.

Loss of data or digital content stored on electronic devices.

Loss or damage where Goods have been packed by the Customer unless the damage is clearly caused by the Companys negligent handling of the sealed package or container.

Loss or damage caused by war, terrorism, strikes, lockouts, natural disasters or similar events outside the Companys reasonable control.

Any indirect, consequential or purely economic loss such as loss of profits, business interruption, or loss of opportunity.

The Customer must notify the Company in writing of any visible loss or damage at the time of delivery or as soon as reasonably possible, and in any event within 7 days of delivery. For non-delivery or loss of an entire item, notification must be made within 7 days from the scheduled delivery date. The Company may not be obliged to consider claims notified outside these periods.

11. Storage Services

Where the Company provides storage of Goods as part of a removal or as a separate service, the following additional terms apply.

All storage charges are payable in advance at the frequency specified by the Company. If storage charges are not paid when due, the Company may refuse access to the Goods and may exercise a lien over them until all outstanding amounts are paid in full.

The Customer must not store prohibited or hazardous items as set out in these Terms and Conditions. The Company may inspect stored Goods where required for safety, legal or regulatory reasons.

If storage charges remain unpaid for a period of 90 days or more, the Company may give the Customer notice of its intention to sell or dispose of the Goods to recover unpaid charges and reasonable costs. Any surplus monies after deduction of all outstanding sums shall be held for the Customer.

12. Waste and Disposal Regulations

Where the Company agrees to remove and dispose of unwanted items, such activity will be carried out in accordance with applicable waste and environmental regulations in the relevant UK and Spanish jurisdictions.

The Customer confirms that they are the legal owner of any items to be disposed of or that they have the full authority of the owner to authorise disposal. The Customer shall indemnify the Company against any claim from a third party alleging unauthorised disposal.

The Company will not dispose of hazardous waste or materials that require specialist treatment under environmental law. The Customer is responsible for arranging lawful disposal of such items using an authorised provider.

13. Customs and Cross-Border Regulations

For removals between the UK and Spain, the Customer is responsible for ensuring that all information and documentation required for customs clearance, import or export compliance, and any other regulatory formalities is complete, accurate and provided in good time.

The Company is not responsible for fines, delays, storage charges or seizure of Goods resulting from incorrect or incomplete declarations, prohibited items, or failure to comply with customs or import and export regulations on the part of the Customer.

14. Limitation of Liability

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded under the laws of England and Wales.

Subject to the above, the Companys total aggregate liability arising under or in connection with the Contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total amount paid or payable by the Customer for the services under that Contract, or such other limit as may be specified in the quotation.

15. Complaints

If the Customer is dissatisfied with any aspect of the services, they should notify the Company as soon as possible, providing full details of the issue. The Company will investigate the complaint and aim to respond within a reasonable period.

Where a complaint relates to loss or damage to Goods, the notification periods in the Liability section of these Terms and Conditions shall apply. The Customer must provide evidence of loss or damage and, where requested, proof of value.

16. Data Protection

The Company will collect and process personal information about the Customer and, where applicable, about any authorised representatives for the purpose of providing services, managing bookings, processing payments and complying with legal obligations.

The Company will handle personal data in accordance with applicable data protection laws in the UK and, where relevant, in Spain. Personal data will not be sold to third parties and will only be shared where necessary for the performance of the Contract or where required by law.

17. General Provisions

These Terms and Conditions, together with any quotation and written confirmation, constitute the entire agreement between the Customer and the Company in relation to the services and supersede any prior understandings or representations.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, including non-contractual disputes or claims, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.